银行英语口语——Reporting a Missing Bank Book or Bank Card 存折/银行卡挂失

生活中的我们免不了也会有丢三落四的时候，如果是小物品还好，万一丢的是存折或银行卡，我们应该怎么办呢？是的，这时候我们就需要到银行办理挂失业务。今天我们就来学习一些有关存折或银行卡挂失的英语用语吧。

存折/银行卡挂失常用英语单词
operating profit 营业利润
retain v.保持，保留
revenue n.收入
share capital股本
shareholder股东
subsidiary n.子公司； adj.附属的
turnover n. 营业额
profit and loss account 损益账户


存折/银行卡挂失常用英语句子
顾客用语 
① Is this the right window for reporting losses？
这是挂失窗口吗？
② I need to report a missing Bank Card and Book.
我要挂失一个银行卡和存折。
③ What's the procedure for reporting losses？I can still use my account，can’t I？
如何办理挂失的手续呢？我还能用我的账户吧，是不是？
④ What am I supposed to do for money until then？
在那之前用钱我应该怎么办呀？
⑤ So, I can get my new card today？ 
那么，我今天能拿到新的卡了？

职员用语 
① What I need you to do is tell me the account holder’s name, the account number，the amount deposited and your PIN number, please. 
我需要您做的是，请您告诉我账户持有人的名字、账号、存款金额和您的密码。
② What's the procedure for reporting losses？ 
如何办理挂失的手续呢？
③ When we issue you with a new card and book we would recommend that you change your PIN number.
在我们给您发新的卡和存折时，我们会建议您更改密码。
④ What I need you to do first is fill in these forms, with as much detail as possible.
我需要您做的就是先尽可能详细地填写这些表。
⑤ If you bring some ID with you it’s possible for you to make a withdrawal over the counter if you need to.
如果您带着身份证件的话您是可以在需要时到柜台办理取钱业务的。
⑥ You will also have to come in and fill out some forms.
您还得来一趟，填一些表格。


存折/银行卡挂失口语情景对话
A: Hello, IMBF Bank, how can I help you ?
B : I need to report a missing Bank Card and Book. 
A: OK Sir. Could you tell me the account holder’s name, the account number, the amount in the account and your PIN number, please？
B: Well, the account's in my name. Patrick Dean, that’s D-E-A-N, The account number is 15273478841. There was about 20,000 RMB inside.
A: OK, Sir. Almost there, I Just need your PIN number. When we issue you with a new card and book we would recommend that you change your PIN number. It’s a very simple procedure.
B: OK, it’s 672910.
A：您好，这里是IMBF银行，我如何为您效劳呢？
B：我要挂失一个银行卡和存折。
A：好的，先生。请您告诉我账户持有人的名字、账号、账户里的金额以及您的密码，行吗？
B：嗯，账户用的是我的名字，Patrick Dean，是D-E-A-N。账号是15273478841，账户里大约有20000块。
A：好的，先生。差不多了，我只需要您的密码。在我们给您发新的卡和存折时，我们会建议您更改密码。这是个很简单的步骤。
B：好的，密码是672910。